This article details the process of creating alerts within the Airthinx interface. To perform this, you'll need to have account permissions of 'manager' or 'owner'. Speak to your account owner if you do not have these permissions and need to. Syntric can help you locate your account owner if you're unsure who this is.
Creating a New Alert
To create a new alert, browse to the 'Alerts' section in the left pane menu, or click here to be taken directly to the web page.
In the top right hand corner, directly below your name, you'll see 'Create New' which will provide two options:
- Alert - good for single device alerts
- Group Alert - enables alerts to be built on values across multiple devices
Standard alerts will be used in most scenarios. The interface allows you to set multiple conditions on an alert which can help you make smarter decisions around thresholds. For example, you may not wish to action a low humidity alarm, unless there is a high particulate matter in the air.
Below is an example alarm, which will only notify once the temperature exceeds 29C.
On the right hand side of the alarm, you'll see the options to set the notification level. This is important as it will effect the way alerts are sent to users. If using the default settings, only critical alarms will be sent via both SMS and email, where others will only notify users through an email.
THe next option is to set the 'Subscribers'. These are the users who will receive a notification when the alert conditions are triggered. When adding new users, ensure alerts are updates to include these people. Only users with active accounts can be added as a subscriber.
Finally, a 'Message' field is available to include additional information. Please note, this is only transmitted in a notification email. This information is not sent with SMS alerts.
Group alerts are similar to standard alerts, however they provide a quick wizzard to assist in monitoring across multiple sensors.
Below is an example where an entire office space is monitored. Once all sensors in this area read greater than 25C, an alert will be generated:
These types of alerts can help filter out alert noise for areas that might have the occasional hotspot, or be close to a drafty entrance.
Once created, the alert can be modified in greater detail. The below example is of the interface, which looks very similar to a standard alert:
Syntric always recommend testing alerts by setting the thresholds within the sensors current value. This ensures alert behaviours operates as expected.
For our simple alert above, a valid test would be setting the temperature threshold to 10C. If the sensor is currently reading over this threshold, an alert will be fired within a few minutes.
Once the alert is confirmed the behave correctly, return the value to its desired setting.