This article describes the process of setting up your Airthinx account for the first time. This article is intended for users of the system, not administrators attempting to add new users to their account.
Creating an Account
When an administrator adds you to an Airthinx, you'll receive an email similar to below:
As the email instructs, press the green 'Sign up' button and follow the prompts to choose a password. Once done, you'll receive a second email requesting your verification. After you do this, you'll be taken to the login page where you can log in.
Note: we recommend performing this task on your computer. Sometimes mobile devices aren't able to complete the initial sign on and will display an error instead.
Adding a Phone Number
This step is important to ensuring you receive alarms via text message. Without performing this, you will only have the ability to receive alerts via email.
After logging in, press your name in the top right corner, and then select 'Account Settings' from the drop down menu that appears. You can navigate directly to this page by clicking here.
Once your profile is visible, enter your mobile phone number with the full international format. If you are in Australia, this your number will start with +61, or +64 for New Zealand.
When complete, simply press 'Save Changes'.
(Optionally) Tuning Notifications
Under the notifications tab of the same page above, you can change how & when you are alerted. These settings directly correlate to configured alerts, as each alert has it's criticality specified upon creation.
Simply change the drop down options to the level of alerting you desire:
Syntric recommends you leave these settings as the defaults, however some circumstances may require a higher (or lower) level of monitoring.
(Optionally) Install the Mobile Application
Airthinx has a great mobile application that can be used for quickly checking the status of a sensor and it's alerts. Syntric highly recommends browsing to either the Google Play or Apple App store and searching for the Airthinx application. The icon appears similar for below:
If you're reading this on your mobile device:
To be taken directly to the download. Once installed, use the same credentials you created at the start of this article to log into the App.
Note: If the app requests a new password when you first open it, it is likely attempting to create a new account. Close the app and open it again to go directly to the login screen.